Terms and Conditions

Our "no quibble" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item, less shipping and packaging. Please note: We can only accept the return of opened items if they are faulty. If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse the goods can be returned for inspection and if deemed unfit for purpose will be replaced. All sticks are sold with our 6 month NO BREAKAGE guarantee. If breakage occurs the stick will be replaced upon receipt of the broken parts within 6 months . We are unable to offer a refund or exchange on personalised items. None of the above conditions affect your statutory rights when goods are faulty, or not as described. Refunds can only be made to the original card of purchase.